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Support & ops

Customer chat monitor

Watch busy customer groups and chats, and only interrupt the owner when it matters.

For businesses that run on WhatsApp, Slack Connect or Telegram groups: checks new messages for urgent problems, late orders, complaints, payment issues and requests for the owner, and says whether to notify, keep watching, or stay quiet.

Use this judgeCustomize it

Try it live

Real calls to Jev. Pick an example or paste your own.

Examples
214
No verdict yet

Pick an example or paste your own input, then run it.

Under the hood

Every question and rule, in the open. Fork it to change any of them.

What it asks

Reads messages, then asks 5 questions in one call.

  1. Q1Urgent problemYes / no

    Is a customer reporting a problem that's hurting them right now (they can't operate, can't pay, or the product is down)?

  2. Q2Late or unresolved orderYes / no

    Does a customer say an order, delivery or request is late or unresolved?

  3. Q3ComplaintYes / no

    Is a customer complaining or unhappy with the service?

  4. Q4Asks for the ownerYes / no

    Does a message ask for the owner, a manager, or a decision only the business can make?

  5. Q5Payment issueYes / no

    Does a customer mention a payment problem, a refund or a chargeback?

How it decides

Rules run in code, top to bottom. The first one that matches gives the verdict.

  1. 1
    If Urgent problem ≥ 0.7Notify the owner
  2. 2
    If Asks for the owner ≥ 0.7Notify the owner
  3. 3
    If Payment issue ≥ 0.7Notify the owner
  4. 4
    If Late or unresolved order ≥ 0.5Keep an eye on it
  5. 5
    If Complaint ≥ 0.5Keep an eye on it
  6. 6
    If Urgent problem ≥ 0.4Keep an eye on it
  7. ·
    DefaultNothing needed

Call it from your code

Every template runs as-is with an API key, no setup: POST /api/v1/judges/chat-monitor/run.

curl -X POST https://tryevally.com/api/v1/judges/chat-monitor/run \  -H "Authorization: Bearer $EVALLY_API_KEY" \  -H "Content-Type: application/json" \  -d '{  "input": {    "messages": "[10:02] Rahul: Order #4411 was supposed to arrive yesterday, still nothing\n[10:05] Rahul: This is for my shop'\''s opening tomorrow, can someone senior call me?\n[10:06] Anita: Same issue with my delivery last week btw"  }}'

Seen in the wild

Community builds on Jev that use this pattern. Not affiliated with Evally.

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